How can we help?

Check-in times, resort charges and our policies, all in one place. For anything else, write to us.

Quick help

See prices and availability

Pick your dates on the website to see the real price and free apartments.

Search stays →

My payment didn’t go through

Don’t pay twice. Write to us with the apartment and dates and we check it.

Booking help →

I need help during my stay

Send your confirmation code and tell us what happened. Never send card details.

Write on WhatsApp →

Check-in and check-out

Early check-in and late check-out depend on availability. Ask at least 2 days before.

Arrival

Check-in
4:00 PM
Early check-in 12–4 PM
$50
Early check-in 8 AM–12 PM
$100

Departure

Check-out
11:00 AM
Late check-out until 2 PM
$50
Late check-out until 5 PM
$100

Resort charges

Paid to the resort at check-in, not on our website. Each resort is different.

Costa Hollywood

Registration
$50 per stay
Resort fee
$40 per night
Parking (PayByPhone app)
$42 per day
See the resort →

Lyfe Resort

Security deposit (refundable)
$250
Hospitality fee
$10.20 per stay
Resort fee
$40 per night
Valet, 1–7 days
$35 per day
Valet, 8+ days
$30 per day
See the resort →

Cancellation policy

  • More than 14 days before check-in: you get a refund, except the 3% card processing fee.
  • Within 14 days of check-in: the booking is non-refundable.
  • After check-in: unused nights and early departures are not refunded.

Special situation? Write to our team on WhatsApp →