Global Rent ApartGlobal Rent ApartHoliday Stays & Property Management
Guest Support

Booking help and stay information in one place.

Use this page before booking or during a stay to find the policies, resort charges and support paths Global Rent Apart has already verified.

Choose your situation

What do you need help with?

Before booking

Availability, price or resort fees

Select dates on the website for live Hostify availability and the Global Rent Apart stay total. Resort-administered charges remain separate.

Check availability →
Booking problem

Checkout or payment did not finish

Do not repeatedly submit the same payment if the final status is unclear. Contact a team member with the property and dates.

Open booking support →
Before arrival

Prepare for travel day

Review arrival timing, resort charges, access guidance and payment-safety reminders before the trip.

Open pre-arrival guide →
Existing stay

Need a human during your stay

Send your confirmation code, property and a short description of the issue. Do not send full card details over WhatsApp or email.

Contact guest support →
Arrival & departure

Verified stay timing.

Check-in

Standard check-in
4:00 PM
Early check-in request
Request ≥ 2 days before
8 AM–12 PM
$100 · subject to availability
12 PM–4 PM
$50 · subject to availability

Check-out

Standard checkout
11:00 AM
Late checkout request
Request ≥ 2 days before
Until 5 PM
$50 · subject to availability
Resort-administered charges

Costa and Lyfe are different.

Choose the resort you booked to highlight its exact charges.

Lyfe Resort

Security deposit
$250
Hospitality fee
$10.20 total
Resort fee
$40 / day
Valet · 1–7 days
$35 / day
Valet · 8+ days
$30 / day
View Lyfe experience →
Cancellation & booking conditions

Important before making plans.

Firm cancellation policyWithin 14 days of check-in, the reservation is non-refundable.
After check-inChanges after check-in are non-refundable.
Unused nightsUnused nights and early departures are non-refundable.
DIRECT10The website may send DIRECT10 to Hostify as a request for 10% off accommodation. Eligibility and the final discount must be confirmed before payment. Taxes, cleaning, property and resort charges are excluded from the accommodation discount.
Need help with an exception?Complaints, payment uncertainty, negotiation, policy exceptions and sensitive guest situations should be handled by a real team member.